`
`UNITED STATES PATENT AND TRADEMARK OFFICE
`
`UNITED STATES DEPARTMENT OF COMMERCE
`United States Patent and Trademark Office
`Address: COMIVHSSIONER FOR PATENTS
`PO. Box 1450
`Alexandria1 Virginia 22313-1450
`wwwusptogov
`
`
`
`
`
`15/040,673
`
`02/10/2016
`
`Masayuki Mizumoto
`
`731156512
`
`1084
`
`S eed IP Law Group LLPflDanasonic
`701 Fifth Avenue, Suite 5400
`Seattle, WA 98104
`
`POPE, KHARYE
`
`PAPER NUIVIBER
`
`ART UNIT
`
`2652
`
`NOTIFICATION DATE
`
`DELIVERY MODE
`
`02/ 12/201 8
`
`ELECTRONIC
`
`Please find below and/or attached an Office communication concerning this application or proceeding.
`
`The time period for reply, if any, is set in the attached communication.
`
`Notice of the Office communication was sent electronically on above—indicated "Notification Date" to the
`following e—mail address(es):
`US PTOeAction @ SeedIP.com
`
`pairlinkdktg @ seedip.c0m
`
`PTOL—90A (Rev. 04/07)
`
`

`

`
`
`Applicant(s)
`Application No.
` 15/040,673 MIZUMOTO ET AL.
`
`
`AIA (First Inventor to File)
`Art Unit
`Examiner
`Office Action Summary
`
`
`KHARYE POPE $2213 2652
`-- The MAILING DA TE of this communication appears on the cover sheet with the correspondence address --
`Period for Reply
`
`A SHORTENED STATUTORY PERIOD FOR REPLY IS SET TO EXPIRE g MONTHS FROM THE MAILING DATE OF
`THIS COMMUNICATION.
`Extensions of time may be available under the provisions of 37 CFR1. 136( a).
`after SIX () MONTHS from the mailing date of this communication.
`If NO period for reply is specified above, the maximum statutory period will apply and will expire SIX (6) MONTHS from the mailing date of this communication.
`-
`- Failure to reply within the set or extended period for reply will, by statute, cause the application to become ABANDONED (35 U.S.C. § 133).
`Any reply received by the Office later than three months after the mailing date of this communication, even if timely filed, may reduce any
`earned patent term adjustment. See 37 CFR 1 .704(b).
`
`In no event, however, may a reply be timely filed
`
`Status
`
`1)IZI Responsive to communication(s) filed on 08/29/2017.
`El A declaration(s)/affidavit(s) under 37 CFR 1.130(b) was/were filed on
`
`2b)|ZI This action is non-final.
`2a)|:l This action is FINAL.
`3)I:I An election was made by the applicant in response to a restriction requirement set forth during the interview on
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`; the restriction requirement and election have been incorporated into this action.
`
`4)|:| Since this application is in condition for allowance except for formal matters, prosecution as to the merits is
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`closed in accordance with the practice under Exparte Quay/e, 1935 CD. 11, 453 O.G. 213.
`
`Disposition of Claims*
`
`5)IZI Claim(s) 15-8 10 and 11 is/are pending in the application.
`5a) Of the above claim(s)
`is/are withdrawn from consideration.
`
`6)I:I Claim(s)
`is/are allowed.
`
`7)|Z| Claim(s) 1 5-8 10 and 11 is/are rejected.
`8)|:I Claim(s)_ is/are objected to.
`
`
`are subject to restriction and/or election requirement.
`9)I:I Claim((s)
`* If any claims have been determined allowable, you may be eligible to benefit from the Patent Prosecution Highway program at a
`
`participating intellectual property office for the corresponding application. For more information, please see
`hit
`I/'/\WIIW.USOI.O. ovI’ atentS/init events/
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`h/index.‘s or send an inquiry to PPI-iieedback{®usgtc.00v.
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`Application Papers
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`10)I:l The specification is objected to by the Examiner.
`11)I:l The drawing(s) filed on
`is/are: a)I:I accepted or b)I:I objected to by the Examiner.
`Applicant may not request that any objection to the drawing(s) be held in abeyance. See 37 CFR 1.85(a).
`
`Replacement drawing sheet(s) including the correction is required if the drawing(s) is objected to. See 37 CFR 1.121 (d).
`
`Priority under 35 U.S.C. § 119
`
`12)I:| Acknowledgment is made of a claim for foreign priority under 35 U.S.C. § 119(a)-(d) or (f).
`Certified copies:
`
`a)I:l All
`
`b)|:l Some” c)I:l None of the:
`
`1.I:I Certified copies of the priority documents have been received.
`2.|:l Certified copies of the priority documents have been received in Application No.
`3.|:| Copies of the certified copies of the priority documents have been received in this National Stage
`
`application from the International Bureau (PCT Rule 17.2(a)).
`** See the attached detailed Office action for a list of the certified copies not received.
`
`Attachment(s)
`
`
`
`3) D Interview Summary (PTO-413)
`1) E Notice of References Cited (PTO-892)
`Paper No(s)/Mai| Date.
`.
`.
`4) I:I Other'
`2) I] InformatIon DIsclosure Statement(s) (PTO/SB/08a and/or PTO/SB/08b)
`Paper No(s)/Mai| Date
`US. Patent and Trademark Office
`PTOL—326 (Rev. 11-13)
`
`Office Action Summary
`
`Part of Paper No./Mai| Date 20180202
`
`

`

`Application/Control Number: 15/040,673
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`Page 2
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`Art Unit: 2652
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`DETAILED ACTION
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`Response to Amendment
`
`This is in response to Applicant’s Request for Continued Examination (RCE) filed
`
`08/03/2017 which has been entered. Claims 1, 5 and 7 have been amended. Claims 2—4, 9 and
`
`12—15 have been cancelled. No Claims have been added. Claims 1, 5—8, 10 and 11 are still
`
`pending in this application, with Claims 1, 5 and 7 being independent.
`
`Response to Arguments
`
`1.
`
`Applicant's arguments filed 08/03/2017 have been fully considered but they are not
`
`persuasive. Applicant argues that the combination of applied art (Benson and Gisby) does not
`
`teach or suggest the log data including, a start time and an end time of the incoming alert to the
`
`target terminal and a start time and an end time of the incoming alert to the subsequent target
`
`terminal, an incoming alert result indicating the incoming alert was unanswered by the target
`
`terminal, an incoming alert result indicating the incoming alert was answered, unanswered or
`
`abandoned by the subsequent target terminal, and a name of an agent which is related to the
`
`target terminal which did not answer the incoming alert and a name of an agent which is related
`
`to the subsequent target terminal.
`
`The Examiner respectfully disagrees. The call log database described by Benson has
`
`fields including: unique call identifier; the time an agent’s phone is alerted [i.e. start time of
`
`alert], the time an agent’s phone is connected [i.e. end time of alert if agent answers the call]; the
`
`time an agent’s phone is disconnected [i.e. end time of alert if call is not answered by the agent].
`
`The fields of the call log database also include: forwarded reason if any [i.e. an incoming alert
`
`result indicating the incoming alert was unanswered or abandoned by the subsequent target
`
`

`

`Application/Control Number: 15/040,673
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`Page 3
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`Art Unit: 2652
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`terminal]; and agent ID. This information is recorded for all calls so it is also recorded for any
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`subsequently targeted terminal.
`
`The call log database described by Benson includes the time the agent's phone is
`
`connected [i.e. start time]; the time the agent's phone is disconnected [i.e. end time]; the agent's
`
`ID [i.e. name of agent which is related to the target terminal]; call type; directory number of the
`
`telephone the call was forwarded from; business information associated with this call [i.e. name
`
`of an agent which is related to the target terminal which did not answer the incoming alert].
`
`Gisby describes making a determination as to whether the current ring count exceeds the
`
`maximum ring count defined by user and if so forwarding of the call. The PBX described by
`
`Benson is responsible for establishing, terminating or changing [i.e. transfer/forwarding] a call. It
`
`would be obVious to have the PBX continue to forward the call from any targeted terminal [i.e.
`
`first terminal, second terminal... nth terminal] to a subsequent terminal if the targeted terminal
`
`does not answer the call.
`
`Applicant also argues that the combination of applied prior art does not teach or suggest
`
`log data for each of the plurality of agents whose terminal receives the incoming alert being
`
`grouped together.
`
`The Examiner respectfully disagrees. Benson describes a Create Custom Report
`
`component that generates reports based on data contained in the archive database. Reports
`
`templates are retrieved from the report parameter database and can be generated for the entire
`
`call center or for indiVidual agents. The call log database also includes: the directory number of
`
`the telephone the call was forwarded from; the forward reason if any; the number of extend
`
`attempts; the extended to directory numbers; etc.
`
`

`

`Application/Control Number: 15/040,673
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`Page 4
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`Art Unit: 2652
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`The language of the claim suggests the enterprise is interested in monitoring agent
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`performance [i.e. Are agents answering or ignoring calls that are being routed to them]. It would
`
`be obvious to display reports for individual agents fitting specified criteria [i.e. filtering agents
`
`by a specific parameter — agents associated with a specific unique call ID] stored in the archive
`
`database to ensure that agents are in compliance with call center policies.
`
`Claim 8 has language similar to Claim 1 and is rejected under a similar rationale.
`
`Claims 5 and 7 include language similar to Claim 1 and are rejected under a similar
`
`rationale.
`
`Claims 10 and ll depend on Claim 5 and is rejected under a similar rationale.
`
`Claim 6 depends on Claim 5 and is rejected under a similar rationale.
`
`Claim Rejections - 35 USC § 103
`
`2.
`
`The text of those sections of Title 35, US. Code not included in this action can be found
`
`in a prior Office action.
`
`3.
`
`Claim 1, 5, 7, 8 and ll are rejected under 35 USC. 103 as being unpatentable over
`
`BENSON et al (2002/0067821 Al) in view of Gisby et al (2008/0130554 A1).
`
`As per Claim 1, Benson teaches a private branch exchange that transfers an incoming
`
`alert to a terminal, which an agent that performs a telephone call answering service operates, in a
`
`case in which the incoming alert is received from an external communication terminal, the
`
`private branch exchange comprising: detecting the incoming alert from an external
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`communication terminal; determining a target terminal, and transferring the incoming alert to the
`
`target terminal (Figure 9 — Reference 100; Page 2, Paragraphs [0023] — [0025]; Page 9,
`
`Paragraph [0042]).
`
`

`

`Application/Control Number: 15/040,673
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`Page 5
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`Art Unit: 2652
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`(Note: Benson describes a switch connected to a server that is being considered as the
`
`recited private branch exchange [PBX]. The PBX is responsible for establishing, terminating or
`
`changing [i.e. transfer/forwarding] a call [Paragraph 0024]. Benson also describes an
`
`embodiment where an incoming call comes in from a customer [i.e. external communication
`
`terminal] looking to place an order [Paragraph 0042]. The use of the PBX to direct an incoming
`
`communication teaches the recited an incoming alert detection, determining a target terminal,
`
`and transferring the incoming alert to the target terminal)
`
`Benson also teaches wherein when the target terminal answers the incoming alert, the
`
`operations further including: forming a speech path from the external communication terminal to
`
`the target terminal (Figure 9 — Reference 104; Page 2, Paragraph [0024] and [0026]; Page 4,
`
`Paragraph [0043]); and displaying a report of the log data for each of a plurality of agents whose
`
`terminal receives the incoming alert, the log data for each of the plurality of agents whose
`
`terminal receives the incoming alert being grouped together (Figure 2 — References 30, 34, 40
`
`and 48; Page 3, Paragraph [0030]; Page 4, Paragraph [0038]).
`
`(Note: The Create Custom Report component generates reports based on data contained
`
`in the archive database. Reports templates are retrieved from the report parameter database and
`
`can be generated for the entire call center or for individual agents. It would be obvious to display
`
`reports for individual agents fitting specified criteria [i.e. filtering agents by a specific parameter]
`
`stored in the archive database)
`
`Benson does not explicitly teach a processor; a memory including instructions; and
`
`wherein when the target terminal does not answer the incoming alert and a predetermined non—
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`answer monitoring time has expired after transferring the incoming alert to the target terminal.
`
`

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`Application/Control Number: 15/040,673
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`Page 6
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`Art Unit: 2652
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`However, Gisby does teach a processor (Figure 4 — Reference 460; Page 5, Paragraph [0046]); a
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`memory including instructions (Figure 4 — References 420, 430 and 440; Page 5, Paragraph
`
`[0046] and [0049]); and wherein when the target terminal does not answer the incoming alert and
`
`a predetermined non—answer monitoring time has expired after transferring the incoming alert to
`
`the target terminal (Figure 7 — Reference 570; Page 10, Paragraphs [0091] and [0092]).
`
`(Note: Gisby describes determining if the current ring count exceeds the maximum ring
`
`count defined by user [i.e. predetermined number of rings allowed]. Gisby also describes the use
`
`of a timer that is used to check the time equivalent to the time associated with the user defined
`
`maximum ring count. Gisby also indicates that if the current ring count exceeds the maximum
`
`ring count, the call may be forwarded [i.e. to voicemail/another agent])
`
`The combination of Benson and Gisby teaches wherein when the target terminal does not
`
`answer the incoming alert and a predetermined non—answer monitoring time has expired after
`
`transferring the incoming alert to the target terminal, the operations further including
`
`determining a subsequent target terminal and transferring the incoming alert to the subsequent
`
`target terminal.
`
`(Note: Gisby describes making a determination as to whether the current ring count
`
`exceeds the maximum ring count defined by user and if so forwarding of the call. The PBX
`
`described by Benson is responsible for establishing, terminating or changing [i.e.
`
`transfer/forwarding] a call. It would be obVious to have the PBX forward the call from the
`
`originally targeted terminal to a subsequent terminal if the original terminal does not answer the
`
`call)
`
`

`

`Application/Control Number: 15/040,673
`
`Page 7
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`Art Unit: 2652
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`The combination of Benson and Gisby also teaches wherein when the subsequent target
`
`terminal does not answer the incoming alert and a subsequent terminal predetermined non—
`
`answering time has expired after transferring the incoming alert to the subsequent target
`
`terminal, the operations further including: storing log data to the memory, the log data including,
`
`a start time and an end time of the incoming alert to the target terminal and a start time and an
`
`end time of the incoming alert to the subsequent target terminal, an incoming alert result
`
`indicating the incoming alert was unanswered by the target terminal, an incoming alert result
`
`indicating the incoming alert was answered, unanswered or abandoned by the subsequent target
`
`terminal, and a name of an agent which is related to the target terminal which did not answer the
`
`incoming alert and a name of an agent which is related to the subsequent target terminal
`
`(Benson: Figure 2 — References 30 and 34; Page 3, Paragraph [0034]; Page 4, Paragraph [0038]).
`
`(Note: Benson describes fields of the call log database as including: unique call identifier;
`
`the time an agent’s phone is alerted [i.e. start time of alert], the time an agent’s phone is
`
`connected [i.e. end time of alert if agent answers the call]; the time an agent’s phone is
`
`disconnected [i.e. end time of alert if call is not answered by the agent])
`
`(Note: The fields of the call log database also include: forwarded reason if any [i.e. an
`
`incoming alert result indicating the incoming alert was unanswered or abandoned by the
`
`subsequent target terminal]; and agent ID. This information is recorded for all calls so it is also
`
`recorded for any subsequently targeted terminal.)
`
`(Note: Benson describes the use of an archive database that stores data from the call log
`
`and the daily report. Information obtained include number of abandoned calls; number of
`
`multiple abandoned calls; dialed number of all abandoned calls; average wait time; longest wait
`
`

`

`Application/Control Number: 15/040,673
`
`Page 8
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`Art Unit: 2652
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`time; number of abandoned calls with CLI/ANI information; disposition or completion code for
`
`all transferred calls [i.e. incoming alert result indicating the incoming alert was abandoned)].
`
`(Note: The call log database described by Benson includes the time the agent's phone is
`
`connected [i.e. start time]; the time the agent's phone is disconnected [i.e. end time]; the agent's
`
`ID [i.e. name of agent which is related to the target terminal]; call type; directory number of the
`
`telephone the call was forwarded from; business information associated with this call [i.e. name
`
`of an agent which is related to the target terminal which did not answer the incoming alert])
`
`(Note: Gisby describes making a determination as to whether the current ring count
`
`exceeds the maximum ring count defined by user and if so forwarding of the call. The PBX
`
`described by Benson is responsible for establishing, terminating or changing [i.e.
`
`transfer/forwarding] a call. It would be obvious to have the PBX continue to forward the call
`
`from any targeted terminal (i.e. first terminal, second terminal... nth terminal) to a subsequent
`
`terminal if the targeted terminal does not answer the call)
`
`It would have been obvious to one of ordinary skill before the effective filing date of the
`
`claimed invention to modify the system taught by Benson with the system as taught by Gisby to
`
`provide call center administrators a record of how often agents are ignoring calls that have been
`
`assigned to the agent enabling the call center administrator to consider this data when conducting
`
`performance reviews.
`
`As per Claim 5, the combination of Benson and Gisby teaches a communication method
`
`as described in Claim 1 above. Benson also teaches a plurality of terminals (Figure l — Reference
`
`22; Page 2, Paragraph [0023]); a manager terminal (Figure l — Reference 12; Page 2, Paragraph
`
`[0025]; and in a case in which the manager terminal indicates the acquisition of report
`
`

`

`Application/Control Number: 15/040,673
`
`Page 9
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`Art Unit: 2652
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`information to the private branch exchange, the operations further including transmitting the log
`
`data to the manager terminal (Figures 1 and 2 — References 12, 34 and 48; Page 3, Paragraph
`
`[0033]; Page 4, Paragraph [0038]).
`
`(Note: Benson describes the use of a server that has a manager terminal connected to it.
`
`The use of the create custom report component draws upon information contained within the
`
`archive database to generate reports based on events stored in the call log which may be
`
`displayed on the manager terminal)
`
`It would have been obvious to one of ordinary skill before the effective filing date of the
`
`claimed invention to modify the system and method taught by Benson with the system and
`
`method as taught by Gisby to provide call center administrators a record of how often agents are
`
`ignoring calls that have been assigned to the agent enabling the call center administrator to
`
`consider this data when conducting performance reviews.
`
`As per Claim 7, the combination of Benson and Gisby teaches a communication system
`
`and method as described in Claims 1 and 5 above. It would have been obvious to one of ordinary
`
`skill before the effective filing date of the claimed invention to modify the system and method
`
`taught by Benson with the system and method as taught by Gisby to provide call center
`
`administrators a record of how often agents are ignoring calls that have been assigned to the
`
`agent enabling the call center administrator to consider this data when conducting performance
`
`reviews.
`
`As per Claims 8 and ll, Benson teaches wherein when the target terminal does not
`
`answer the incoming alert and the corresponding incoming alert is ceased after transferring the
`
`incoming alert to the target terminal, the operations further including: storing log data to the
`
`

`

`Application/Control Number: 15/040,673
`
`Page 10
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`Art Unit: 2652
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`memory, the log data including a start time and an end time of the incoming alert, an incoming
`
`alert result indicating the incoming alert was abandoned, and a name of an agent which is related
`
`to the target terminal which did not answer the incoming alert (Figure 2 — Reference 34; Page 4,
`
`Paragraph [0038]).
`
`(Note: Benson describes the use of an archive database that stores data from the call log
`
`and the daily report. Information that may be obtained may include the number of abandoned
`
`calls; the number of multiple abandoned calls; the dialed number of all abandoned calls; the
`
`average wait time; the longest wait time; the number of abandoned calls with CLI/ANI
`
`information; the disposition or completion code for all transferred calls [i.e. incoming alert result
`
`indicating the incoming alert was abandoned])
`
`(Note: As described in Claim 1, the call log database includes the time the agent's phone
`
`is connected [i.e. start time]; the time the agent's phone is disconnected [i.e. end time]; the
`
`agent's ID [i.e. name of agent which is related to the target terminal]; the call type; the directory
`
`number of the telephone the call was forwarded from; business information associated with this
`
`call [i.e. name of an agent which is related to the target terminal which did not answer the
`
`incoming alert])
`
`It would have been obvious to one of ordinary skill before the effective filing date of the
`
`claimed invention to modify the system and method taught by Benson with the system and
`
`method as taught by Gisby to provide call center administrators a record of how often agents are
`
`ignoring calls that have been assigned to the agent enabling the call center administrator to
`
`consider this data when conducting performance reviews.
`
`

`

`Application/Control Number: 15/040,673
`
`Page 11
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`Art Unit: 2652
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`3.
`
`Claim 6 is rejected under 35 U.S.C. 103 as being unpatentable over BENSON et al
`
`(2002/0067821 A1) and Gisby et al (2008/0130554 A1) as applied to Claim 5 above, and further
`
`in view of Reding et al (2005/0053221 A1).
`
`As per Claim 6, the combination of Benson and Gisby teaches the communication system
`
`according to Claim 5; but does not explicitly teach wherein each of the plurality of terminals is
`
`provided with a button which displays that an incoming alert is transferred from the private
`
`branch exchange. However, Reding does teach wherein each of the plurality of terminals is
`
`provided with a button which displays that an incoming alert is transferred from the private
`
`branch exchange (Page 9, Paragraph [0115]).
`
`It would have been obvious to one of ordinary skill before the effective filing date of the
`
`claimed invention to modify the system taught by Benson and Gisby with the system as taught
`
`by Reding to provide an adaptive method and apparatus for providing a user with a notification
`
`of a call allowing the user may receive timely notifications of incoming calls and voice mail
`
`messages.
`
`4.
`
`Claim 10 is rejected under 35 U.S.C. 103 as being unpatentable over BENSON et al
`
`(2002/0067821 A1) and Gisby et al (2008/0130554 A1) as applied to Claim 5 above, and further
`
`in view of Fahlgren et al (2013/0336472 A1).
`
`As per Claim 10, the combination of Benson and Gisby teaches the communication
`
`system according to Claim 5; but does not explicitly teach a voice accumulation device which
`
`accumulates an automatic guidance message and music, and the operations further including:
`
`indicating reproduction of the automatic guidance or the music to the voice accumulation device,
`
`and wherein when the target terminal answers the incoming alert or when the target terminal
`
`

`

`Application/Control Number: 15/040,673
`
`Page 12
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`Art Unit: 2652
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`does not answer the incoming alert and a predetermined non—answer monitoring time has expired
`
`after transferring the incoming alert to the target terminal, the operations further including:
`
`indicating cessation of the reproduction of the automatic guidance or the music to the voice
`
`accumulation device.
`
`However, Fahlgren does teach a voice accumulation device which accumulates an
`
`automatic guidance message and music, and the operations further including: indicating
`
`reproduction of the automatic guidance or the music to the voice accumulation device, and
`
`wherein when the target terminal answers the incoming alert or when the target terminal does not
`
`answer the incoming alert and a predetermined non—answer monitoring time has expired after
`
`transferring the incoming alert to the target terminal, the operations further including: indicating
`
`cessation of the reproduction of the automatic guidance or the music to the voice accumulation
`
`device (Page 2, Paragraphs [0020] and [0021]; Page 3, Paragraph [0023]).
`
`(Note: Gisby describes the use of an Interactive Voice Response (IVR) element (i.e.
`
`voice accumulation device) that provides prompts and announcements for system users. Fahlgren
`
`describes the use of queue—state applications [i.e. call treatments] for callers waiting to be
`
`connected to a destination [i.e. call center agent]. The call treatments described include an added—
`
`state application, a wait—state application and an action—state application)
`
`(Note: An example of an added—state application is an announcement that the user has
`
`been added to a queue. A wait—state application is a queue—state application executed while
`
`waiting in queue [i.e. execute and play audio/music or perform text to speech conversion and
`
`engage the caller while in queue]. An example of an action—state application is the playing of a
`
`message notifying the caller that the call is now being connected)
`
`

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`Application/Control Number: 15/040,673
`
`Page 13
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`Art Unit: 2652
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`It would have been obvious to one of ordinary skill before the effective filing date of the
`
`claimed invention to modify the system taught by Benson and Gisby with the system as taught
`
`by Fahlgren to inform a user waiting to be connected to an agent of the current status of the
`
`queue (i.e. expected wait time/number of callers ahead) allowing the user to make an intelligent
`
`decision to regarding continuing to wait or to try again later.
`
`Conclusion
`
`The prior art made of record and not relied upon is considered pertinent to applicant's
`
`disclosure. Benzer et al (7,894,591 B2), Vedula (2015/0213454 A1), Wasserblat et al
`
`(2010/0070276 A1), Shaffer et al (2006/0126816 A1), Vendrow et al (2010/0128867 A1),
`
`Kirchhoff et al (8,369,311 B1), Sato et al (2002/0051530 A1), Tendick et al (2014/0254786 A1),
`
`Walker et al (2004/0208307 A1), Riefel (2015/0131793 A1) and Morris (2005/0105711 A1).
`
`Each of these describes systems and method of distributing calls within a call center.
`
`Any inquiry concerning this communication or earlier communications from the
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`examiner should be directed to KHARYE POPE whose telephone number is (571)270—5587.
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`The examiner can normally be reached on Monday thru Thursday SAM—4PM (EST).
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`If attempts to reach the examiner by telephone are unsuccessfill, the examiner’s
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`supervisor, Ahmad Matar can be reached on (571)272—7488. The fax phone number for the
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`organization where this application or proceeding is assigned is 571—273—8300.
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`Information regarding the status of an application may be obtained from the Patent
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`Application Information Retrieval (PAIR) system. Status information for published applications
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`may be obtained from either Private PAIR or Public PAIR. Status information for unpublished
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`applications is available through Private PAIR only. For more information about the PAIR
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`Application/Control Number: 15/040,673
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`Page 14
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`Art Unit: 2652
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`system, see http://pair—direct.uspto.gov. Should you have questions on access to the Private PAIR
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`system, contact the Electronic Business Center (EBC) at 866—217—9197 (toll—free). If you would
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`like assistance from a USPTO Customer Service Representative or access to the automated
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`information system, call 800—786—9199 (IN USA OR CANADA) or 571—272—1000.
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`/KHARYE POPE/
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`Examiner, Art Unit 2652
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`/AHMAD F. MATAR/
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`Supervisory Patent Examiner, Art Unit 2652
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